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Shipping & Delivery

Answering your questions about shipping & delivery

Do you ship worldwide?

Yes, we do ship worldwide!. Please note that we currently do not have shipping options to a few select countries. We're doing our best to expand our shipping efforts worldwide. As an alternative, you may ship the order to a friend or family member wh

Where are you warehouses located?

We're happy to confirm that we have three warehouses located in the USA, United Kingdom, and the Netherlands. Your order will be shipped from our US warehouse if it's being shipped to a US, Canadian or Mexican address. Orders going to a UK address or

How long does shipping take?

Please see the standard shipping timelines below based on location:. USA - 2-5 business days. Canada - 5-10 business days. UK - 2-4 business days. Europe - 3-7 business days. International - 5-10 business days. If required, express shipping options a

Will I be charged customs/duties at delivery?

International orders (outside of the United States, United Kingdom, and Europe) may be charged customs and duties by your local customs authority. These are not charged by Intelligent Change. You are responsible to pay these fees if they are billed t

My order shows it was delivered but I never received it.

We're sorry that you have not received your order. It's very common for couriers to mark packages as delivered before they actually are. We encourage you to wait an additional 1-2 business days to give the courier the opportunity to deliver it. In th

Do you offer free shipping?

Yes! We are pleased to offer free shipping for orders above $75 to the US.