My order shows it was delivered but I never received it.Updated a year ago

We're sorry that you have not received your order.

It's very common for couriers to mark packages as delivered before they actually are. We encourage you to wait an additional 1-2 business days to give the courier the opportunity to deliver it.

In the meantime, it is recommended to check with your household members, neighbors, and mailbox for your parcel. Also, we suggest contacting your three nearest post offices in case it was delivered there instead.

If you still cannot locate your parcel, please feel free to connect with an agent or reach out to our support at [email protected]. We're happy to help.