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Answers to your order-related questions.

Can I change or cancel my order?

Our best effort will be made to change or cancel your order in time. Please kindly connect with an agent through our website chat or email our support ([email protected]) to notify us of the details of the change or cancellation.  Our suppo

Can I add a gift message to my order?

Yes! Please feel free to include a gift note containing up to 350 characters or less in your cart on our website to make your gift more personal and special. For US and Canadian orders, your gift note message will be handwritten on a dedicated gift n

Do you offer gift wrapping?

We are actively working towards gift-wrapping services for the future. In our commitment to protecting our shared home, we're happy to confirm that our packaging is plastic-free.

How can I ship my order to more than one address?

We're happy to help!. Please kindly email our support ([email protected]) with the details of your order as well as the recipient addresses and we'll gladly assist you to make your multi-address order seamless and effortless.