Returns & Exchanges
Answers for your return & exchange questions
How does your 6-month money-back promise work?
We want you to love our products and to use them to create a positive impact in your life. We are confident that you will derive positive value from them. If, for any reason, you feel our tools* haven’t worked for you, simply reach out to us to recei
What is your return/exchange policy?
At Intelligent Change, your satisfaction comes first. We want you to feel great about your purchase and confident in your decision that you chose the right tools for you or your loved ones. If you’re not fully satisfied, our easy return, replacement,
I received a damaged item
We're so sorry to hear that and we're happy to help!. Please kindly contact our Intelligent Change Support team ([email protected]) along with a photo of the damage, for quality control purposes, and we'll gladly assist further to ensure th
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer. For customers in the United States, we’re able to provide a prepaid return label in some cases. This option is not currently available for orders shipped outside the US.
Returning a gifted item
If you'd like to return or exchange an Intelligent Change item you were gifted, we kindly ask that you please:. - Confirm that it was purchased from our website, or. - Provide the order number or the name of the person who purchased it so we can loca